Tuesday, December 16, 2008

tears of joy


not all the crying i hear is bad. yesterday i spoke to someone for nearly an hour who was crying in gratitude for all the help i gave. today i came in and there was a bouquet of flowers on my desk. a thank you from the person i'd spoken to, who had then talked to my supervisor to tell her what a wonderful job i'd done. it made my day. yep, it's times like this when i love my job and i know i'm doing something really valuable.


back on the phones i go :)

Tuesday, December 9, 2008

tis the season


ugh, this is such a miserable time of year to have my job. working for employment insurance can be trying enough at any time of year, but at christmas time... yowza, a whole new level of awful. don't get me wrong, i like my job, but it's hard when i have to tell people that they don't qualify for benefits, or they've used up all their weeks, or for whatever reason we just ain't paying them anymore. there's yelling, there's tears, there's despair. not fun.


so you can imagine what it's like around now, when people are desperate for money, waiting waiting waiting, hoping they get a payment in time for the holidays. and here i am, the heartless voice of "the man" on the other end of the phone, telling them that no, probably won't being seeing a cheque for christmas. i hate it. it's not all bad news. i've been very helpful to many people who thank me for doing so much for them and wishing me wonderful holidays. that warms the heart. the ones that yell don't bother me too much. they want to take their anger out on me, it's not personal. i don't feel much anxiety over them. but the weepers... those are the killer calls. i offer my sympathies and apologies, but i hang up feeling sad and drained.


on the up side, having this job makes me grateful to have all that i do have. not just a secure job, but my health and the health of my family too. that's a hell of a lot more than some people have.

Wednesday, December 3, 2008

so far so good


there's a new boy in the picture. i quite like him. he's the one that i wrote my unenthusiastic "first dates" entry about. i went in with no expectations, almost irritation at having to go through all those dating motions. but we got along so i saw him again. and then again. and again. and suddenly i was seeing him all the time. i don't even know what precipitated the change. where was the tipping point? oh well, who knows and what does it matter! we have fun, we have good conversations, he plays trivia games with me and makes me dinners. plus, he isn't an older divorced man with children, so hurrah! yep, he seems... normal. but not BORING normal. i feel so bad rereading my note about our first date!


so that's my news. i'll let you know if he turns out to be a nutcase with mommy issues or something.
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