not all the crying i hear is bad. yesterday i spoke to someone for nearly an hour who was crying in gratitude for all the help i gave. today i came in and there was a bouquet of flowers on my desk. a thank you from the person i'd spoken to, who had then talked to my supervisor to tell her what a wonderful job i'd done. it made my day. yep, it's times like this when i love my job and i know i'm doing something really valuable.
back on the phones i go :)